Our most commonly asked questions are below. For help with anything else, you will find our contact details here.
When possible, measurements should always be taken by a Knightsman employee.
If third-party measurements are required and the garment requires subsequent alterations, a further charge will occur.
On checkout, you will be provided an estimated delivery time. We will do everything we can to make sure you receive your products on or before the estimated delivery time. However, sometimes delivery might take longer than anticipated (due to shipping complications beyond our control). In this regard, we’ll always try to let you know if there are any complications with the delivery of your order.
*The above terms are subject in all respects to Knightsman’s Terms and Conditions, in particular those terms detailed in the section entitled “Delivery” of Knightsman’s Terms and Conditions which are accessible at https://compassionate-blackburn.207-148-81-41.plesk.page/conditions-of-use. To the extent of any discrepancy between the above terms and Knightsman’s Terms and Conditions, Knightsman’s Terms and Conditions will prevail.
Eligible items can be returned within 14 days from the delivery date if they are unworn, unwashed and with the original packaging. Please check the condition of items before returning.
We will inspect all return items upon receipt – any returns which fail to comply with the above will be sent back to you. The cost of return shipping is at the customer’s expense – we will not refund or add credit or the cost of return postage.
Bespoke, M2M, tailor-made and altered garments are not eligible for return, exchanges or store credit.
All postage and handling costs for returned or exchanged items will be incurred by the customer. Please retain the proof of shipping as Knightsman takes no responsibility for returned items, packages, or parcels that are unsuccessfully delivered.
Make sure to also include our Returns Form included with your order and invoice.
We will not process returns until your item is received by us.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All ready-to-wear garments and accessories can be exchanged within 30 days from the delivery date if they are unworn, unwashed and with the original packaging. Please check the condition of items before returning. A store credit can be taken in lieu of an exchange.
Bespoke, M2M, tailor-made and altered garments are not eligible for return, exchanges or store credit.
Bespoke, M2M, tailor-made and altered garments are not eligible for a return, exchanges or store credit.
